Frequently Asked Questions
Coaching Approaches
Coaches at our service utilize what is commonly referred to as a “solution-focused coaching” which is defined as what an individual wants to achieve at the end of their pursuit. The coach will typically question an individual about their goals in order to clarify their vision. For example, what does the person want? How are they going to achieve this? What happens once they reach this goal? This solution-focused approach tends to lead to:
• introspection
• self-evaluation
• clear, defined goal-setting
• a richer understanding of one’s own unique path in life.
The alternative approach is sometimes referred to as “holistic coaching:” which focuses on the individual as a whole being with an emphasis on all of the issues surrounding a central issue or connected to it. The concept highlights the web of interconnectedness – everything has a cause and an effect. When one changes a particular aspect of their life, all other dimensions shift as well. Coaches specializing in this approach often look at individuals’ entire lives, from their physical fitness to the state of their social lives in order to assist them in achieving a peaceful equilibrium. The holistic coaching style encourages:
• better understanding of how individual actions effect the world
• greater sense of purpose
• a healthier body
• a calmer disposition
• greater satisfaction from the small things in life.
How do I make an appointment?
If you would like to schedule an appointment to interact with one of our coaches, visit our appointment page , or fill out the contact-us form or phone 1 724-FRIENDS or 1 (724) 374-3631.
What are the costs associated with the service?
Each session is charged at a rate of $50 per 60-minute session - your first session is free!
We accept all major credit cards (via PayPal) and will provide a bill upon completion of services.
Are there boundaries regarding confidentiality?
Whenever you engage services through Therapeutic Friends, your sessions (text, audio or video conferencing) are completely confidential since they are highly encrypted and completely confidential and inaccessible. However, US Federal laws require our coaches to notify the appropriate authorities if:
• The coach believes you have serious plans to kill or physically harm another individual who can be identified
• The coach believes you have serious plans to take action in ending your own life
• The coach is made aware of abuse towards a child or an elderly individual, either in your care or in the care of someone else
How often should we engage?
Since the average coaching session is 60 minutes in length, it is up to you to determine how frequently and beneficial the number of sessions you schedule to address your concerns, desires and issues. A tremendous opportunity for growth usually emerges from this process when one is open and engaging.
What are your credentials?
All of our coaches have extensive backgrounds in assisting individuals realize their objectives, in both formal and informal circumstances. Their backgrounds reflect academic and formal training and a myriad of emotional and real life experiences which enhance their understanding of issues, affirming your strengths and suggesting and visualizing responses to various situations. This collaborative approach frequently results in individuals feeling energized, calmer and renewed. Changing perspectives and embracing change becomes empowering and more fulfilling to the individual.
We are committed to keeping the site, services and exchanges safe and secure. However, use of the services is performed without any express or implied warranties. Your use of our services is undertaken with the knowledge that data can be compromised due to the nature of the Internet and digital environments, illegal actions of hackers and criminals, technical malfunctions of services and databases, etc. These are the usual accepted risks of our users and users of the Internet in general.
How does our video/audio conferencing work? Is it secure?
We utilize the same technology that Fortune 500 companies use.
The system is compatible with Windows, Mac, Linux and even with tablets & phones (Apple/Android).
All data is secured via 256-bit Advanced Encryption Standard (AES) prior to transport and utilizes HIPAA approved encryption. (Phone/TXTing does not employ this technology)
Problems with the site, service or staff:
If you develop a problem navigating with our site, rapport with staff or an issue with a particular service, please contact our helpful customer service team and they will get back to you as soon as possible and resolve the issue to your satisfaction.
Terms & Conditions of Use:
When you make an appointment on the web, by text or by phone, you have made a commitment to purchase service and at the amount specified. When you have made a coaching session, payment remains due in the event of non-attendance. However, if need be, you may cancel the appointment for up to seven (7) days after your commitment on the condition that the cancellation is within one (1) day or 24 hours of the agreed upon time for the coaching session.
All invoices (charges) must be paid in full at the conclusion of the coaching session. In the event of non-payment, interest will accrue and be added to the charges at the rate of 1 ½ % per month and the cost of recovery of any outstanding debt will also be added to the amount due.
During the coaching session, you may be introduced to some authored copyright materials. These are shared with you for your own personal use and are not to be copied, rented, issued, broadcast, adapted, reproduced or distributed without the express authorization of the author.
You may have an opportunity to initiate an initial orientation discussion with a coach regarding services. These “sampler” sessions provide an opportunity to meet your prospective coach, ask questions and get a “feel” of how the web-based coaching session is experienced.
Your life coach is an individual who aims to help and empower others to make, meet and exceed personal and professional objectives – including excelling at the workplace, becoming happy and fulfilled at home, exploring yourself and the world and achieving ambitions. Life coaches provide individuals with the guidance, tools and approaches to confidently face difficult situations, push past emotional barriers and eventually view life with fresh, hopeful and enlightened eyes. They should offer support and feedback to help you stay focused on your goals.
